Frequent Questions

While we are confident in the quality of our machines, it’s wise to anticipate and prepare for technical problems. You can fix most of these problems by following the basic troubleshooting instructions we’ve provided in the User Manual, including checking if the machine is plugged correctly, turning it on and off at a 10-minute interval, inspecting the pipelines for fluid, etc. But if none of those tricks worked, we have a fantastic technical support team ready to help you anytime.

Definitely! A spa session in any of our machines won’t make your skin sensitive to serums, oils, or creams. If anything, it boosts the efficacy of your skincare essentials since your pores are unclogged and open. We recommend using our medical creams for the best results because they are specially formulated for our treatments. We don’t advise applying creams and serums before going sitting into the capsule. Creams and serums will only block the pores and prevent your skin from sweating. Apply these skincare products after each session.

Using an infrared sauna when you are pregnant is risky. Keep in mind that you will be exposing your body to electromagnetic radiation. While it’s safe for adults, it’s not for embryos whose tissues are just developing. In case you’ve already given birth and are now breastfeeding your child, an occasional sauna bath won’t hurt. IR light exposure has no known harmful effect on your ability to lactate. Remember that as a lactating mom, the amount and quality of milk you produce depends on how much water you drink. If you are not drinking plenty of water while still using your home infrared spa capsule to detoxify, your breastmilk supply may dip in quantity.

It’s risky to use our equipment: – If you are below 12 years old – If you have an abnormal blood pressure – If you have an infectious disease – If you’ve just undergone a plastic surgery – If you have your monthly period – If you’ve been diagnosed with bladder disease or kidney stone If you’re dealing with alcohol dependence. If you are disabled or have a severe fracture

Sweating is a clear sign that your session in our infrared spa capsule is working. As for our LED therapy panel, it will take several weeks to a few months before you notice drastic changes to your skin, although most of our customers report improvement in muscle soreness within the first few sessions. If it seems like nothing is happening, you might want to consult with our licensed aesthetician to change/ intensify your regimen.